Thank you for taking the time to get to know us!
Peachmouse.com is Canada’s largest Canadian online retailer of adult novelty products for sexual health and wellness, including sex toys ranging from discreet and portable vibrators to the more modern, high-tech male sex toys, lingerie and everything in between.
Peachmouse is headquartered in Canada with a Vancouver, BC distribution centre to fulfill its Canadian orders.
From day one, we have focused on providing the best customer service and value for the consumer. By lowering operating costs, we are able to extend the best prices to our customers. Our secure website ensures a worry-free online shopping experience in our web store.
With sales across Canada, we have formed strategic partnerships with Canada Post to get the product delivered to the consumer in record time – and at the lowest cost, while keeping the customer informed of their order status every step along the way via email.
Let us know if we can help you with anything.
Frequently Asked Questions
No we do not at this time.
Step 1: Browse through our store and add items you would like to our cart.
Step 2: Checkout securely and safely using Interac e-transfer.
Step 3: Your order will be fulfilled and shipped once PAYMENT is RECEIVED. You will have a tracking number within 1-2 business days of sending payment.
Step 4: If you do not send payment within 48 hours your order will regretfully be canceled.
If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please email firstname.lastname@example.org with the order number you would like canceled.
If you would like your order canceled and it has not shipped out yet, please email email@example.com
If we have already collected your payment, then all order edits/cancels are made on a best-efforts basis.
We do our best to send all orders the same day for orders received by 2PM Eastern Time but in rare cases it will ship the following day, and tracking usually follows within 24 hours and is visible in the order section of your user profile.
In some cases orders placed on Monday will be sent on Tuesday.
* Please note that it can take up to 40 minutes for your E-transfer to land in our email box from the time you send it. We accept payments between 11am-3pm EST and process orders around that time.
We are in the shop and answering emails 6 days a week (Sunday through Friday) from 9:30 am PST through 5 pm PST.
Yes, all of our product shots show our actual products.
Your order will be discreetly packaged to maintain your privacy. We ship using your choice: Canada Post Xpresspost and Expedited in bubble mailers or nondescript boxes with no indication of what is inside.
We are located in Vancouver BC.Please check out ABOUT US page for more information.
Xpresspost is 2-3 business days. Expedited is 2-8 days.Allow for more time if you are in a rural area. For more information regarding this please visit Canada Post.
Orders that are $500+ have a signature automatically applied. If you would like to opt-out of having a signature on your order, you can let us know in the order notes and we will remove it.
If your order is less than $500 your parcel does not automatically get signature required, but you can request a signature on your parcel in the order notes free of charge.
There are 2 likely scenarios:
a) the postal worker put it in the wrong mailbox, or
b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge. If your package shows delivered, we treat it as delivered. You are welcome to request a signature on your package in the order notes free of charge.
From Canada Post
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
- with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
- their Community Mail Box for the item or parcel compartment key;
- around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.
If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “Unrecoverable”, we will send you a 1x replacement package, free of charge.
We do not offer postage refunds if your order arrives late due to any postal issues.
The definition of a Guaranteed Delivery is when Canada Post Tracking states its Delivered. For added security, you can request a signature in the order notes free of charge. Orders with instructions to “Leave at Door” void our Delivery Guarantee.
All orders $500+ will be sent with a Signature Required. If you do not want this option, please leave a note with your order saying “No Signature Required, please”. Removing the Signature from orders over $500 voids our Delivery Guarantee.
If you’re tracking your package on Canada Post’s website and it has not updated in some time, it’s most likely due to your package missing a scan, which is fairly common.
In 99% of the cases, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.
If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.
We will email your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.
Please wait till the end of day and your tracking number should appear correctly. If it does not, kindly email firstname.lastname@example.org and we will look into it.
Shipping fees range from $6.99-23
Orders are shipped by Xpresspost, Priority and Ground, and a tracking number will be emailed after your order ships. Once we receive your payment, your order will ship within 1 business day. After it has shipped, please allow 2-3 business days for Xprespost, 1-2 business days for Priority and 3-8 business days for Ground to receive your package.
Please allow an extra couple of business days if you live in a remote area.
Payments and Fees
Payment is made using Interac E-transfer.
If you use online banking with a Canadian bank or credit union, then sending an E-transfer takes just a couple of minutes.
Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 11AM PST (2PM EST), your order ships the SAME business day, or else it ships the following business day.
If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.
Google is a great tool and if you search “your bank name” + E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.
For information on sending an Interac E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html
Once an order is made it will be placed on hold until we receive payment, we will keep your order on hold for up to 48 hours. If payment is not made within 48 hours, your order will be cancelled and you will have to place a new order.
If you need more than 48 hours, please let us know at email@example.com
Once you’ve sent your Interac E-transfer, it can take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).
Once payment is received, your order will ship within 1 business day. Delivery by Xpresspost will take 2-3 business days once it has shipped. Expedited is more like 2-8 days.You’ll receive your tracking info by email after it has shipped.
Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.
The most common answer is that it arrived after 2PM EST which is our daily cutoff. In this case your payment will be accepted and sent the following business day.
Taxes are included in the product pricing as needed.
You can check this at checkout.Shipping fees range depending on several variables such as your location and the speed of delivery you have selected.
Refunds and Returns
If a product has arrived and is faulty you have 48 hours upon receiving the package to notify us. We will then send a replacement or store credit.
You may be asked for further questioning and photos which will be evaluated by our product team. Once our product team has evaluated your case, if suitable, we will either provide you with a store credit or a replacement for your product(s).
You also acknowledge that you are responsible to make sure you have received the correct order and items. If there is an error with your package, you have 48 hours upon receiving your package to notify us. Failure to do so, the customer care team may not be able to assist you with your order.